Shipping & Returns

Shipping

We offer the following shipping options: USPS Priority, USPS Ground Advantage, and UPS Ground.

Depending on your location and shipping method, you should receive your order within 7 business days. If you haven't received a shipment within that time frame, please contact us and we will help track it down.


Returns

We offer a 30-Day Risk Free returns policy. We expect that our products will help you perform better. But, if you are not completely satisfied with our products during your initial use we'll refund your order in full.

In the event that you would like a return, please email us at hello@baseperformance.com and let us know your name, order number, which item you would like to return, and if you want an exchange or refund.

If your request is approved, depending on if you are returning, exchanging, or refunding you can expect the process to take about a week or so.

Return Guidelines:
BASE Performance reserves the right to verify information, request a valid proof of purchase, and to deny return requests in its discretion in cases of suspected fraud or if customer has abused the return policy. 

We will process your return and credit your card within 5 days of receiving the returned product.

 

AS OF 3/26/2020

Effective March 26, 2020 and until further notice, UPS has suspended their Service Guarantee for all shipments from any origin to any destination. This means expedited shipment times are currently not guaranteed.

You can read the full UPS statement here.

EFFICIENT & COST EFFECTIVE

At BASE PERFORMANCE, we strive to work swiftly when packaging, processing and shipping your order. Whether you're ordering cases of our jars to stock your shelves or bulk bags, BASE PERFORMANCE production and shipping teams will prepare your orders—from small package to truckloads—quickly, efficiently and with the utmost care to ensure your delivery reaches you as quickly and economically as possible.

GENERAL SHIPPING INFORMATION

We offer a variety of shipping options depending on your needs. Shipping rates are based on the shipping method, total weight and volume of your order, as well as the destination. We do our best to pack every order carefully and securely to ensure that your products arrive in good condition.

STANDARD SHIPPING

USPS Ground Advantage is our chosen carrier for standard shipping of all small parcels (typically orders weighing less than 10 pounds). Orders shipped by USPS Ground are typically packaged and sent from our warehouse in Orlando, FL within 1-2 business days. (Business days are Monday through Friday not including holidays or weekends.)

We also utilize USPS priority and UPS. 

The transit time for your order depends on the distance it has to travel and may be affected by factors outside of BASE PERFORMANCE control such as late trailers, poor weather conditions or higher shipping volumes.

PLEASE NOTE THAT IF YOU REQUIRE YOUR SHIPMENT NEXT DAY OR EXTREMELY EXPEDITED, WE MUST RECEIVE YOUR ORDER BEFORE 10 AM FOR SAME SAY SHIPPING, AND YOU MUST SELECT UPS NEXT DAY AIR.  USPS PRIORITY SELECT IS NOT NEXT DAY AIR. STANDARD USPS PRIORITY IS NOT A GUARANTEED SERVICE.